ACCREDITATION, EVALUATION AND QUALITY IMPROVEMENT IN HEALTHCARE
Academic year and teacher
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- Versione italiana
- Academic year
- 2018/2019
- Teacher
- CINZIA PIZZARDO
- Credits
- 3
- Didactic period
- Secondo Semestre
- SSD
- M-PSI/06
Training objectives
- The main objectives of the course are:
- provide theoretical and practical elements for the implementation and development of quality management systems in the health field
- design and manage quality improvement processes in healthcare organizations through performance measurements Prerequisites
- None
Course programme
- The concept of quality
Three aspects of quality in healthcare: organizational, professional and patient-centered
Continuous improvement: the Deming cycle (PDCA)
The Quality System. Building elements and reference models
Accreditation: historical notes and reference legislation
The prerogative of Accreditation: Health Authorization
Accreditation: a guarantee system
The model of the Emilia Romagna Region and its articulation
The new national model for accreditation
The concept of Clinical Governance
Process and product analysis
Measuring Processes and Products: Indicators
Clinical Audit
Therapeutic Care Diagnostic Paths (PDTA)
Customer satisfaction
Patients’ charter
Tools and methods for the evaluation of quality from the patients’ point of view Didactic methods
- Lectures. Practical exercises in small workgroups
Learning assessment procedures
- Written examination by multiple choice questionnaire. For each item there are 3 possible answers, one of those correct. Each correct answer counts 0.75 pts. up to 30 pts. maximum. Wrong answer 0 pts. Maximum time is 90 minutes. It is not allowed to look up in written texts or notes.
Reference texts
- - Wienand, U. La qualità nelle organizzazioni sanitarie. In: Montaguti, U., Baraldi, C., Celin, D., Ricciarelli, G., Wienand, U. (2007). Il Medico e il Management – II° edizione. Accademia Nazionale di Medicina, Genova, pagg. 405-517
- Wienand, U., Ranocchia, D., Apicella, A., Baruchello, M., Deales, A., Gori, F., et al. Le raccomandazioni della Siquas - Vrq sull’Audit Clinico - Che cosa dice la letteratura¿? [Internet]. Reggio Emilia: Società Medica Lazzaro Spallanzani; 2014. 111 p. http://www.lospallanzani.it/
