Anno accademico e docente
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English course description
Anno accademico
Crediti formativi
Small and medium enterprises(SMEs) in international markets
Periodo didattico
Primo Semestre

Obiettivi formativi

Understanding principles and tools related to logistics and operations management. In particular, the course describes the main tools and methodologies within the operations functions from design to production. At the end of the course students will acquire skills and knowledge for improving production and logistic processes in manufacturing industry through what it is considered the state-of-the art of the subjects.


In order to understand all the formulae shown during the course, students are supposed to know basic mathematical and statistical elements such as equations, summations, first derivative, standard deviation and normal distribution.

Contenuti del corso

Operations Management definition - Functions and processes within Operations - From Product Design to Production Management - Design Management tools and methodologies: QFD, FMEA, Project Management, DFx - Supply Chain Management - Supplier evaluation process - Supply Chain PMS - Warehousing concepts - Public and Private warehouse - Distribution centers and centre of gravity - Transport systems - Logistics definition - Conventional Storage systems - AS/RS - Material handling and equipment - Independent demand - EOQ formula - ROP formula - Safety Stock calculation - Inventory Turnover - From mass production to lean production - Basics of TQM, TQC and Six Sigma - MRP - Push and Pull Production - Toyota Production System tools: VSM, 5S, SMED, TPM, Heijunka - OEE.

Metodi didattici

Lecture notes - Lectures from invited professionals - Guided tours to logistics and manufacturing plants which are implementing logistics and lean tools (ONLY FOR STUDENTS WHO HAVE ATTENDED AT LEAST 70% OF THE COURSE)
In 2015 we visited one of the ThyssenKrupp plants in Italy (Copparo - Berco spa). In 2016 we visited the European Distribution Center of IKEA in Piacenza and the manufacturing plant of Lamborghini Auto (Volkswagen-Audi Group) in Sant'Agata Bolognese.

Modalità di verifica dell'apprendimento

Written exam, discretionary oral exam. Written exam is structured with 15 questions based on multiple-choice answers and some exercises. Oral exam is suggested only to whom has reached at least 24 out of 30.
ONLY for students who have attended at least 70% of the course, two written assignments will take place during the lessons. In this way exam marking criteria will be: FINAL MARK = (0.4*Average Assignment Marks) + (0.6*Written exam Mark)

Testi di riferimento

Chiarini, A. (2012). Lean Organization: from the Tools of the Toyota Production System to Lean Office: From the Tools of the Toyota Production System to Lean Office. Springer, Berlin. Chiarini, A. (2011). Japanese total quality control, TQM, Deming's system of profound knowledge, BPR, Lean and Six Sigma: Comparison and discussion. International Journal of Lean Six Sigma, 2(4), 332-355. Chiarini, A. (2015). Improvement of OEE performance using a Lean Six Sigma approach: an Italian manufacturing case study. International Journal of Productivity and Quality Management, 16(4), 416-433.