MANAGEMENT AND E-GOVERNANCE OF PUBLIC ADMINISTRATIONS
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- Versione italiana
- Academic year
- 2022/2023
- Teacher
- CATERINA CAVICCHI
- Credits
- 9
- Curriculum
- Politiche e performance pubbliche
- Didactic period
- Primo Semestre
- SSD
- SECS-P/07
Training objectives
- The public sector plays a crucial role both in regulation and in the provision of services, and more in general, in promoting the welfare of the society. For these reasons, the focus of the course is on the management and organization of public institutions: it aims to provide the main theoretical concepts about the analysis and design of public administrations, recalling management principles which are revisited in order to take into account the peculiarities of these institutions. In particular, the course addresses the dimensions of efficiency, effectiveness, economy and quality as the qualifying dimensions of public management. The course therefore provides a framework for being able to "read", "design" and "manage" public administrations in front of environmental changes: on the one hand, the weak signals coming from the economy, and on the other the technological progress that requires the construction of open and participatory public administrations. The course therefore aims to provide students with conceptual and operational tools to: understand the theoretical / conceptual models that marked the transition from forms of bureaucratic organization to those inspired by the managerial model; understand the relations between public administrations and between these latter and the citizens; explain the characteristics of the decision-making processes, the functioning and the operating systems of public administrations; develop personal skills useful to work in public sector' contexts.
Prerequisites
- None.
Course programme
- The course consists of five parts.
PART I: The first part intends to deepen the concept of public institution, the aims it pursues and the elements that distinguish it; in particular, we intend to highlight the particular constraints and conditionings that characterize public management and that distinguish it from business administration.
PART II: The second part intends to discuss organizational logics of public administrations, starting from the bureaucratic organization of work, to leave room for the paradigms of New Public Management and Public Governance that have marked the evolution of the organizational forms of public institutions.
PART III: The third part deals with the management systems of public administrations, whose role consists in allowing the functioning of these organizations by inducing appropriate stimuli of behavior; among these systems one can find strategic planning; management control; performance measurement and management, quality and knowledge management in public administrations.
PART IV: The fourth part focuses on overcoming the rigid distinction between public and private entities in particular through forms of collaboration as regards the management of public utilities, public procurement and public-private partnerships.
PART V: The fifth part explores the role of information and communication technologies as tools to support the coordination of service delivery' activities, and to improve the efficiency, quality and accountability of public administrations; in particular, the models of e-government and the role of ICT will be treated in support of the process of modernization of public administrations. Didactic methods
- The course, which is a 9 credits course (72 hours), is composed by: no. 10 face-to-face lectures for a total amount of 27 hours (37,5%), and no. 17 videorecorded lectures for a total amount of 45 hours (62,5%).
Please find as follows the Calendar per kind of activity.
Videorecorded (asynchronous) lectures per content and date:
Lecture 1: Course Intro. Management of Public Administrations: characteristics, scope, and organisation of PAs: 19/09/2022 (4 hours)
Lecture 2: The evolution of the organizational model of PAs: 20/09/2022 (2 hours)
Lecture 3: The New Public Management (NPM) in healthcare: The main features of the Italian Healthcare Service in the light of the NPM: 26/09/2022 (3 hours)
Lecture 4: Public Governance and Value Co-Creation: 27/09/2022 (1 hour)
Lecture 5: Strategic management in PAs: 27/09/2022 (2 hours)
Lecture 6: Strategic positioning in PAs: 03/10/2022 (2 hours)
Lecture 8: Strategic planning and programming in PAs: 10/10/2022 (3 hours)
Lecture 10: Performance measurement in PAs: 24/10/2022 ( 4 hours)
Lecture 13: The Balanced Scorecard applied to public sector organizations: 08/11/2022 (2 hours)
Lecture 14: Sustainable development and circular economy principles in PAs: 14/11/2022 (4 hours)
Lecture 18: Quality assessment in PAs: 28/11/2022 (4 hours)
Lecture 22: Human resources’ remuneration and reward in PAs: 12/12/2022 (3 hours)
Lecture 23: Management of public utilities - Part 1: 12/12/2022 (1 hour)
Lecture 24: Management of public utilities- Part 2: 13/12/2022 (1 hour)
Lecture 25: PAs as clients: 13/12/2022 (3 hours)
Lecture 26: Public-private partnerships: 19/12/2022 (3 hours)
Lecture 27: E-Government and E-Governance in PAs: 20/12/2022 (3 hours)
Face-to-face lectures per content per date:
Lecture 7: Assignment 1: The construction of strategic positioning for a PA, with class discussion: 04/10/2022 (3 hours)
Lecture 9: Assignment 2: Exercise on strategic management in a PA: 11/10/2022 (3 hours)
Lecture 11: Correction of the Assessment 2: 25/10/2022 (2 hours)
Lecture 12: Discussion of a case study on performance measurement applied to a PA: 07/11/2022 (3 hours)
Lecture 14: Assignment 3: Sustainability performance measurement applied to a PA: 15/11/2022 (3 hours)
Lecture 15: PAs’ partnership with non-governmental organizations: a social impact perspective: 21/11/2022 (3 hours)
Lecture 16: Correction of the Assignment 3: 22/11/2022 (2 hours)
Lecture 19: Accountability in PAs and Assignment 4 with class discussion: 29/11/2022 (3 hours)
Lecture 20: The management of intellectual capital assets in PAs, and Assignment 5 related to this topic: 5/12/2022 (3 hours)
Lecture 21: Correction of the Assignment 5: 6/12/2022 (2 hours).
Face-to-face lecture will be delivered in the Classroom EC4 of the Department of Economics and Management. Learning assessment procedures
- The course includes a compulsory written test and an optional oral test.
ATTENDING STUDENTS: For those who will participate in face-to-face lessons, the 5 assignments carried out in class can replace the written test (assignments are indicated in the course calendar). The oral exam is optional, to be taken only in the sessions fixed by the didactic calendar, inherent to the entire program of the Course and divided into approximately three main questions, for an average duration of about ten minutes.
To take the oral exam it is necessary to pass the assignments with 18/30.
NON-ATTENDING STUDENTS: Compulsory written test, to be taken exclusively in the exam sessions fixed by the didactic calendar, organized in about 30 multiple choice questions. The oral exam is optional, to be taken only in the sessions fixed by the didactic calendar, inherent to the entire program of the Course and divided into approximately three main questions, for an average duration of about ten minutes.
To take the oral exam it is necessary to pass the written exam with 18/30. Reference texts
- Reference texts are the following for both ATTENDING and NON-ATTENDING STUDENTS:
a) Borgonovi, E., Fattore, G., & Longo, F. (2015), Management delle istituzioni pubbliche, Egea.
b) Hinna, A. (2014), Organizzazione e cambiamento nelle pubbliche amministrazioni, Carocci Editore.
Both the texts are available at the teaching library of the Department of Economics and Management.
